Ordering Process

Step 1: Submit a quote request.

 

Step 2: We will respond with an email with more questions.  Please answer all questions and respond with a picture of a measure sheet. 

 

Step 3: Our designer will create a set of plans based on your measure sheet for your approval.

 

Step 4: After you re-measure your space and verify all dimensions, send us any revisions you may have or approve the drawings.  From there we will generate a quote!

 

Step 5: Your quote will arrive via email.  Please check your door style selection and click the link to view your full quote on our website. 

 

Step 6: Check your quote from top to bottom.  On each item verify the following: Is it the correct door style? Does it say Assembled or would you like your order as RTA (ready to assemble)?  B18 - Highland White Shaker / Assembled ($20)

 

Step 7: Final measure your space one last time, checking ceiling height, window and door clearances, appliance specs, electrical/plumbing locations, etc. 

 

Step 8: Proceed through checkout.  Once you submit your payment the order is locked and cannot be changed so please double check everything and ask us as many questions as you need to make sure everything gets ordered correctly.  We do not offer refunds/returns/exchanges so it is critical that we cover all bases before payment is submitted. 

 

Step 9: We will process your order and respond via email within 1-3 days with your pickup/delivery information.  If your order is for pickup, that will be the last email you receive from us regarding order processing.  Read the entire email and follow the instructions.  If your order is for delivery, you will receive a call the day before the delivery date enclosed in your information email to schedule a delivery time frame. 

 

Step 10: For both customer pickup and delivery, check each item for damage immediately.  If damage is found, send us one email with a list of the items and one picture for each.  We will process the claim quickly and provide instructions from there. 

 

Step 11: Install and enjoy your new kitchen!

Our interaction may end there however we welcome before and after pictures and we rely heavily on 5 star google reviews.  

Your cabinetry is also covered by a limited lifetime warranty on quality and workmanship.  If you have a finish defect or you encounter a defective hinge/glide, please shoot us an email with a picture of it and we will get you taken care of.