Terms and Conditions

By submitting payment for an order from Denver Cabinet Express (“DCE”), the purchaser (“Customer”) confirms that Customer has reviewed and agrees to these Terms and Conditions.

1. Measurements and Jobsite Conditions

DCE does not perform field measurements, visit or inspect project locations, or independently verify dimensions or site conditions.

Customer is solely responsible for providing accurate measurements and verifying all dimensions, wall and ceiling conditions, openings, clearances, appliance specifications, plumbing, electrical and mechanical locations, fillers, panels, moldings, finished ends and installation requirements.

Before submitting payment, Customer and Customer’s installer must verify that every cabinet, panel, molding, accessory and other product ordered is appropriate for the project.

DCE is not responsible for errors, omissions, fit problems or additional products required because of inaccurate or incomplete measurements, specifications or project information supplied by Customer or anyone acting on Customer’s behalf.

2. Designs, Renderings and Cabinet Lists

Any design, rendering, layout, recommendation or cabinet list prepared by DCE is based entirely on measurements, specifications and other information supplied by Customer.

DCE designs and renderings are planning and sales tools. They are not architectural, engineering, construction or installation drawings and may not depict every jobsite condition, clearance, filler, panel, molding, appliance requirement or installation detail.

Before submitting payment, Customer must review and approve the complete design and itemized order, including all cabinet sizes, quantities, door styles, finishes, construction options, panels, fillers, moldings and accessories.

Payment constitutes Customer’s final approval of the products and specifications listed in the order.

DCE may require a separately signed Order Authorization for certain DCE-prepared orders. When required, DCE will not submit the order to the supplier or manufacturer until both payment and the signed Order Authorization have been received.

3. Final Orders, Cancellations and Change Orders

Submitting payment authorizes DCE to begin processing and submit the order to the applicable supplier or manufacturer immediately. Customers should assume that processing begins as soon as payment is received.

Complete order cancellations and refunds are not permitted after payment.

DCE may, in its sole discretion, make an exception if a cancellation request is received before the order has been submitted or paid to the supplier or manufacturer. DCE is not obligated to approve such a request. If DCE approves a cancellation, Customer may be responsible for actual nonrefundable payment-processing costs of up to 4.2% of the transaction.

Any approved refund will be returned to the original payment method. Customer’s bank or card issuer may require five to ten business days or longer to post the funds.

DCE may also, in its sole discretion, attempt to accommodate an item-level change after payment. A requested change is not approved unless DCE confirms its approval in writing.

Changes are only possible if DCE has not yet paid the supplier or manufacturer and the supplier or manufacturer will still accept the change. Payments made by DCE to Highland Cabinetry are nonrefundable. Once DCE has paid Highland Cabinetry—or another supplier or manufacturer will no longer accept changes—the affected products cannot be canceled, modified, exchanged or refunded.

Every approved change is subject to a change-order fee equal to 25% of the original selling price of each affected item.

Customer is also responsible for:

• Any increase in price between the original and replacement products;
• Any additional taxes, assembly, freight, delivery or other charges; and
• Any costs imposed by the supplier or manufacturer because of the change.

If the replacement product costs less than the original product, any available credit will be calculated after deducting the 25% change-order fee and all applicable costs.

Products added without canceling or replacing an existing item will be treated as a separate additional order and must be paid for before processing.

An approved change may alter estimated availability, assembly, pickup or delivery dates. DCE does not guarantee that the original project schedule can be maintained after a change order.

4. Payment

Customer is responsible for using the intended payment method and confirming the accuracy of all billing, shipping, pickup and contact information before submitting payment.

DCE is not responsible for delays caused by declined payments, payment reviews, incorrect contact information or Customer’s failure to respond to requests for information.

5. Returns and Exchanges

All products are final sale unless DCE expressly approves a return or exchange in writing, the product qualifies for replacement under an applicable manufacturer warranty, or otherwise required by law.

Return eligibility varies by manufacturer, product line and product condition. Special-order, modified, custom-finished and certain other products are not returnable.

Any approved return may be subject to restocking charges, return freight, handling costs and manufacturer restrictions.

Products may not be returned to a warehouse, showroom, pickup location or manufacturer without prior written authorization from DCE. Unauthorized returns may be refused.

Nothing in these Terms and Conditions limits rights that cannot legally be waived.

6. Product Characteristics and Finish Variation

Wood, wood veneer, HDF and other cabinet materials may exhibit variations in grain, color, texture and appearance. These variations are inherent characteristics of the materials and are not necessarily defects.

Painted finishes may develop visible joints, expansion lines or minor finish movement as cabinetry responds to temperature and humidity.

Product photographs, websites, computer screens, renderings and samples may not represent the exact color, grain or appearance of finished cabinetry. Samples are representative only and do not guarantee an exact match between production lots.

Product construction, materials and specifications vary by manufacturer and product line. The specifications applicable to the products identified in Customer’s order control.

Solid-wood samples may contain sharp edges or splinters and should be handled carefully.

7. Doors, Drawers and Field Adjustments

Cabinet doors, drawers, hinges and glides may require adjustment during installation. Final adjustment is a normal part of cabinet installation and is the responsibility of Customer’s installer.

Certain cabinet doors may require field reversal or reorientation. Reversing a door may leave small screw holes that require an appropriate touch-up kit.

Claims involving warped doors, finish movement or operational adjustment are subject to the applicable manufacturer’s written warranty and acclimation requirements.

8. Pickup, Delivery and Additional Items

Additional products cannot be purchased at a warehouse or pickup location. All additions must be ordered and processed through the DCE website before pickup.

Customer is responsible for confirming pickup or delivery arrangements and having the appropriate personnel, equipment and vehicle available.

When Customer or Customer’s representative picks up an order, Customer is responsible for safely loading, securing, transporting and protecting the products after they are released.

Customer must verify quantities and inspect visible packaging and product conditions at pickup or delivery whenever reasonably possible. Any visibly damaged packaging should be photographed before the products are moved or unpacked.

Delivery does not include installation, jobsite verification or acceptance of responsibility for site conditions unless DCE expressly agrees otherwise in writing.

9. Inspection, Damage, Shortages and Incorrect Products

Customer must unbox and inspect all cabinetry and related products as soon as reasonably possible after receipt and before installation.

If an item is damaged, defective, incorrect or missing:

1. Do not install, modify, repair or discard the affected product or its packaging.
2. Photograph the product, the condition at issue and the packaging.
3. Email Chris@DenverCabinetExpress.com with the order number, cabinet or product identification and photographs.

Installing, modifying, repairing or discarding an affected product before submitting a claim may prevent the supplier or manufacturer from approving replacement or warranty coverage.

DCE will assist Customer with submitting a properly documented claim to the applicable supplier or manufacturer. Submission of a claim does not guarantee approval. All claims and remedies remain subject to the supplier’s or manufacturer’s inspection, approval, warranty terms and product availability.

Customer must retain affected products and packaging until DCE confirms in writing that they may be discarded.

10. Warranty and Replacement Transportation

Manufacturer warranties vary by manufacturer and product line. Any manufacturer warranty is provided and administered by the manufacturer and is subject to its current written terms, limitations, exclusions and claim procedures.

Certain Highland Cabinetry products carry a limited lifetime manufacturer warranty. Coverage is determined solely under Highland Cabinetry’s current written warranty.

Unless expressly provided by the manufacturer or required by law, warranty coverage does not include labor, removal, installation, lost income, contractor charges, project-delay expenses or transportation of damaged, defective or replacement products.

Customer is responsible for transporting warranty or replacement items to and from the applicable pickup location, warehouse or manufacturer, even when the original cabinetry was assembled or delivered by the supplier or manufacturer.

DCE will make reasonable efforts to assist with valid claims but does not independently guarantee or expand any manufacturer warranty.

11. Cabinet Assembly

DCE strongly recommends that cabinetry be assembled by qualified professionals. Customers without professional cabinet-assembly or woodworking experience should not attempt self-assembly.

Assembly videos are provided for general informational purposes only. Product construction may change or differ from the products shown in a video. Some products may not include printed assembly instructions or a complete field-hardware package and may require additional hardware or materials supplied by Customer or Customer’s installer.

DCE is not responsible for damage, improper fit or performance problems caused by incorrect assembly, installation, modification, handling or storage.

If vendor-provided assembly appears defective—including protruding fasteners, exposed nails or split components—do not install or attempt to repair the affected product. Photograph the condition and submit a claim to DCE using the procedure above.

Compensation is not available for unauthorized repair work, labor or installation performed on a visibly damaged or defective product unless DCE expressly authorizes the work in writing before it is performed.

12. Installation

DCE does not provide installation unless installation is expressly identified as a separate service in writing.

Customer is responsible for hiring a qualified installer and ensuring that the project complies with applicable building codes, permit requirements, manufacturer instructions and jobsite conditions.

Installers must verify the design, products, dimensions, clearances and site conditions before beginning installation.

Cabinetry should be stored and installed in an appropriate conditioned environment. DCE is not responsible for damage caused by improper storage, moisture, excessive dryness, temperature, humidity, construction conditions or failure to allow products to acclimate.

13. Inventory, Lead Times and Backorders

All inventory information, production schedules, pickup dates, delivery dates and lead times are estimates and are not guaranteed.

Products may become unavailable or backordered after an order is placed because of inventory changes, production delays, transportation problems, weather, labor interruptions or other circumstances outside DCE’s reasonable control.

DCE will make reasonable efforts to obtain the ordered products and communicate material updates or available options.

A delay or backorder does not make an otherwise final order cancelable when the supplier or manufacturer will not accept cancellation.

Customer should not schedule installation crews, countertop templates or other dependent work until all required cabinetry has been received, inspected and installed.

DCE is not responsible for countertop delays, installation expenses, contractor charges, lost time, temporary housing, equipment rentals or other project costs resulting from estimated lead times, freight delays, shortages, backorders, damage or warranty claims, to the extent permitted by law.

14. Limitation of Liability

To the fullest extent permitted by law, DCE is not responsible for indirect, incidental, special or consequential damages arising from an order, product, delay, backorder, warranty claim, design based on Customer-supplied information or Customer’s project schedule.

To the fullest extent permitted by law, DCE’s total liability for a claim relating to a particular product will not exceed the amount Customer paid DCE for the affected product.

These limitations do not apply where prohibited by law.

15. Sales and Use Tax

DCE will collect sales tax as required by applicable law.

A building permit does not automatically make an entire order tax-exempt. Customers seeking an adjustment based on construction use tax paid through a building permit must provide the required permit and supporting documentation before payment whenever possible.

Any tax adjustment or refund remains subject to applicable state and local law and the requirements of the relevant taxing jurisdiction.

16. Communications and Written Approvals

Customer is responsible for providing an accurate email address and monitoring communications relating to the order.

A request, conversation or acknowledgment does not constitute approval of a cancellation, change, return, warranty claim or other exception. Any such approval must be confirmed by DCE in writing.

17. Applicable Documents and Conflicts

These Terms and Conditions apply to all DCE orders.

The version presented and accepted when Customer submits payment applies to that order.

If an order also includes a separately signed Order Authorization, manufacturer-specific disclosure or other written agreement, those documents are incorporated into the transaction.

If a specific provision of a signed Order Authorization directly conflicts with these general Terms and Conditions, the signed Order Authorization will control for that order.

18. General Provisions

These Terms and Conditions and the applicable order documents constitute the agreement between DCE and Customer concerning the products ordered.

No verbal statement modifies these terms. Any modification by DCE must be confirmed in writing.

These Terms and Conditions are governed by Colorado law, without limiting any consumer rights that cannot legally be waived.

If any provision is determined to be invalid or unenforceable, the remaining provisions will remain in effect.